NATIONAL INSURANCE CO LTD Vs. PREM CHAND

JUDGEMENT

(1.) In this revision petition the petitioner, National Insurance Company has challenged the order passed by the State Consumer Disputes Redressal Commission, Haryana, Chandigarh whereby the State Commission accepted the appeal and proceeded to grant relief in accordance with the guidelines of the Insurance Company for settlement of non-standard claims.

(2.) The facts in brief giving rise to the case before the District Forum, Kurukshetra are that the complainant, who was the registered owner of a Maruti Van bearing No. HR-05-5565 had lodged a claim with the Insurance Company for theft of the vehicle from the parking lot of PGI, Chandigarh. It is not in dispute that at the time of theft, there was no one in the vehicle and it was lying duly parked. The District Forum after setting out the facts and the ground of repudiation which was based on the report of an Investigator appointed by the Insurance Company, dismissed the complaint holding that it involved complicated questions of law and facts which cannot be gone into by the Consumer Forum under the Consumer Protection Act, 1986.

(3.) On appeal being preferred before the State Commission, the Counsel for the Insurance Company concealed that there did exist a policy based on the guidelines of settling certain claims, which are not strictly falling within the limitation as to use clause in the policy, as non-standard claims and provided that such claims could be settled up to maximum of 75%. Such guidelines are contained in the Procedural Manual of Motor Claims. The relevant clause of the said Manual is Clause 10 which reads as under :