UNION OF INDIA Vs. ABDUL MAJEETH

JUDGEMENT

(1.) ON the ground that the reservation made by the complainant and his wife to travel comfortably in I Class from Trichy was cancelled by the opposite party and were allotted berths in II Class sleeper coach and that the complainant s wife viz., the 2nd complainant who was then pregnant, had to travel in the two -tier accommodation provided causing her much physical inconvenience and hardship, and, therefore, alleging that there is deficiency in service, the complaint was preferred by the complainants.

(2.) THE lower Forum, by its order dated 12.2.1999 accepted the complaint and directed the opposite parties to make payment of Rs. 3,000/ - to the 1st complainant and Rs. 5,000/ - to the 2nd complainant on the ground of deficiency in service with a cost of Rs. 300/ -.

(3.) AGGRIEVED by the same, the opposite parties have preferred this appeal. The Tariff Manual issued by the Railways mentions under Chapter III which relates to "Reservation of Berths and Reserved Accommodation," under Section 306 as follows: